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Kashmiral Returns & Exchanges

We accept returns and exchanges within 14 days of delivery, provided the shawl remains unused, unwashed, unaltered and in its original condition.

You may carefully try the shawl on indoors. Please keep all original tags attached and return it with its original packaging. Handle the piece gently and avoid contact with perfume, makeup, smoke or anything that could mark or damage the fabric.

Shawls worn to an event or otherwise used are not eligible for a change-of-mind return.

Our Quality Checks

Every Kashmiral shawl is carefully inspected and photographed before dispatch to document its condition, including its fabric, embroidery and finishing. Returned pieces are assessed against these records to help ensure a fair and consistent review. Any concerns identified during inspection will be explained to you.

Delivery & Return Collection

For eligible returns and exchanges within Kuwait, Kashmiral arranges collection at no additional charge. Delivery of an exchanged item is also complimentary.

If you receive a damaged, defective or incorrect shawl, Kashmiral covers the delivery costs required to resolve the issue. If the order is returned for a full refund for one of these reasons, the original delivery charge will also be refunded.

Requesting a Return

Please contact our customer service team within 14 days of delivery, quoting your order number, to arrange a return or exchange.

Eligible refunds are returned to the original payment method.

Please report damaged, defective or incorrectly described items promptly so we can help. Your statutory consumer rights remain unaffected by this policy.